Privacy Policy — KK Club App

1. Who We Are

Section 1.1

KK Club App is an online gaming and sports betting platform designed for adult players in Pakistan. When this Privacy Policy refers to "KK Club App", "we", "us" or "our", it means the platform operator responsible for managing your account data and the personal information you provide when using any part of the platform — including Sports Betting, Live Casino, Bingo, Fish Games and all associated services.

As the data controller for the personal information you submit to KK Club App, we take full responsibility for ensuring that your data is handled carefully, stored securely and used only for the purposes set out in this policy. If you have any questions about how your data is handled, the support team is available 24 hours a day and can be reached through the platform.

2. Data We Collect

Section 2.1 – 2.3

KK Club App collects personal information in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the site and app. The table below gives an overview of the types of data collected and the context in which they are gathered.

We collect only the information that is genuinely necessary to operate the platform, process your transactions, verify your identity and comply with our internal security standards. We do not collect sensitive personal data such as biometric information beyond what is required for age verification, and we do not collect information about your racial or ethnic origin, political opinions or religious beliefs.

3. How We Use Your Data

Section 3.1 – 3.4

The personal information collected by KK Club App is used for specific, legitimate purposes directly related to operating the platform and providing services to Pakistan players. We do not use your data for purposes beyond those listed here without obtaining your separate consent.

• Account management: Creating and maintaining your player account, verifying your identity and age, and ensuring account security.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, Raast and bank transfer; managing withdrawals; and maintaining transaction records.
• Platform operation: Delivering the Sports Betting, Live Casino, Bingo and Fish Games services; settling bets; and managing bonus and promotional activity.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, multi-accounting and abuse of promotional offers.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour and enabling responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to queries, resolving disputes and improving the quality of support interactions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and to develop new features and improvements.
• Marketing communications: Sending promotional offers and platform updates to players who have opted in to receive such communications. You can opt out at any time.

KK Club App relies on the following legal bases for processing your data: performance of a contract (to provide you with the services you have signed up for), legitimate interests (security, fraud prevention, platform improvement) and, where required, your consent (marketing communications).

4. Payment Data Security

Section 4.1 – 4.3

All PKR payment transactions on KK Club App — whether via JazzCash, Easypaisa, Raast, bank transfer or other supported mobile wallets — are processed through the secure infrastructure of the respective payment providers. KK Club App does not store your full payment account credentials, card numbers or mobile wallet PINs on its own servers. What we do retain is a transaction reference and the payment method identifier necessary to match deposits and withdrawals to your account.

When you make a deposit or request a withdrawal, the payment request is passed securely to the relevant payment provider. The security of the actual payment transaction is governed by the payment provider's own security standards and privacy practices. KK Club App strongly recommends that you review the privacy and security policies of your chosen payment provider — JazzCash, Easypaisa or your bank — to understand how they handle your financial data on their end.

In the event of a suspected security breach affecting payment data linked to your KK Club App account, the support team will contact you immediately using the registered contact details on your account. We recommend that you keep your registered email address and phone number up to date at all times so that security alerts reach you without delay.

5. Cookies and Tracking Technologies

Section 5.1 – 5.3

KK Club App uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the experience for Pakistan players. Cookies are small text files stored on your device when you visit the website or use the app. They help the platform remember your preferences, keep you logged in during a session and understand how different areas of the site are used.

The platform uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in as you navigate between pages. Without these, core platform features would not work correctly.
• Preference cookies: Store your settings and preferences — such as language and display options — so you do not have to re-enter them each time you visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate to improve platform design and navigation.
• Security cookies: Help detect and prevent fraudulent activity, unauthorised login attempts and other security threats by recognising trusted devices and flagging unusual access patterns.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may prevent certain parts of the platform from working correctly. Preference and analytics cookies can generally be disabled without affecting core functionality. For instructions on managing cookies in your specific browser, refer to the browser's help documentation.

6. Data Sharing and Third Parties

Section 6.1 – 6.3

KK Club App does not sell, rent or share your personal information with third parties for their own commercial or marketing purposes. Data sharing is limited to the following categories of recipients, each of whom is bound by confidentiality obligations and is only permitted to use the data for the specific purpose for which it was shared:

• Payment providers: JazzCash, Easypaisa, Raast and affiliated banking partners receive the minimum information necessary to process your PKR transactions.
• Identity verification services: Where required, third-party identity verification providers may process your submitted documents to confirm age and identity. These providers are contractually bound to handle your data securely and to delete it once verification is complete.
• Game and technology providers: Live Casino and other game titles may be powered by third-party providers. Your account reference and session data may be shared with these providers to deliver the game service. Game providers are not provided with your full personal profile.
• Security and fraud prevention services: Specialised security tools may process technical data — such as IP addresses and device identifiers — to detect and prevent fraudulent activity on the platform.
• Legal and regulatory obligations: KK Club App may disclose personal information to relevant authorities where required to do so by applicable law, court order or lawful regulatory request. In such cases, only the minimum information required will be disclosed.

Beyond these categories, no personal data is shared externally. If this ever changes, we will update this Privacy Policy and notify registered players before any new sharing arrangement takes effect.

7. Data Retention

Section 7.1

KK Club App retains your personal data for as long as your account remains active and for a defined period after account closure, in order to comply with internal record-keeping requirements and to handle any outstanding disputes or queries that may arise after an account is closed. Transaction records and account activity logs are retained for a minimum period consistent with standard financial record-keeping practices.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data — which cannot be used to identify any individual player — may be retained for longer periods for the purpose of platform analytics and improvement.

If you request account closure, your personal data will be flagged for deletion at the end of the applicable retention period. Any request to delete data ahead of the standard retention schedule will be assessed individually, taking into account any ongoing legal, security or dispute resolution requirements that may apply.

8. Your Rights Over Your Data

Section 8.1

KK Club App respects your rights regarding your personal data. The following rights are available to all registered players and can be exercised by contacting the support team:

9. Children and Minors

Section 9.1

KK Club App is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately and any associated data will be deleted as soon as practicable, subject to any fraud investigation requirements. If you believe a minor has registered on the platform, please contact support immediately so that the issue can be addressed without delay.

Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental control software and to have open conversations about responsible use of the internet. KK Club App supports all efforts to keep online gaming environments adult-only.

10. Security Measures

Section 10.1 – 10.2

KK Club App takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure. These measures include data encryption in transit and at rest, access controls limiting who within the organisation can view personal data, regular security reviews, and monitoring systems designed to detect unusual or suspicious activity.

While KK Club App takes all reasonable precautions, no system connected to the internet can be guaranteed to be completely secure. Players also play an important role in keeping their accounts safe. You should use a strong, unique password for your KK Club App account, enable any available two-factor authentication, and log out of your account when using a shared or public device. If you suspect your account has been compromised, contact support immediately.

11. Updates to This Privacy Policy

Section 11.1

This Privacy Policy may be updated from time to time to reflect changes in platform features, data handling practices or legal requirements. When significant changes are made, registered players will be notified via email or through an in-platform notification. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We recommend reviewing this page periodically so that you stay informed about how your data is being handled.

12. Contact and Data Queries

Section 12.1

If you have any questions, concerns or requests related to this Privacy Policy or the way KK Club App handles your personal data, the support team is available around the clock. You can also visit the FAQ page where many common data and account questions are answered in detail. For matters relating to your data rights — such as access requests or deletion requests — please contact support directly with your account details and a clear description of your request, and the team will respond promptly.